Working with the estate’s service providers in organising, monitoring and following through with:
Cleanliness of entrances, guardhouses, office, storerooms, staff facilities, refuse areas, garden areas, pathways and driveways
Maintenance and servicing of buildings, grounds, movable and immovable common property
Maintaining filed records of contracts, work carried out, and a record for all service and maintenance visits
Ensuring quotes are received from reputable service providers for approval by scheme executives
Ensuring payments to service providers are made, and made only upon satisfactory completion of works.
Monitoring security operations through:
Ensuring security guards are performing duties as per the service level agreement held with the security company
Ensuring security systems, including electric fencing, CCTV and access control systems are fully operational
Liaising promptly with security guarding and systems providers as and when problems arise
Coordinating submission of access and movement control forms for new residents, sending new residents an information pack, and updating communications databases and intercom systems accordingly
Ensuring employees of residents are identified and a copy of their identity documents and/or passport is held on record.
Administration
Maintaining a current record of all owners and tenants
Sending email and SMS communications to all owners / residents regarding important matters impacting the scheme
Enforcement of the scheme's Conduct Rules
Responding to and acting upon complaints or concerns received from owners / residents
Attending meetings of the board of the Scheme Executives, and preparation of agendas and compilation of minutes for such meetings.
